Returns and Refund Policy SCIS

Returns and Refund Policy SCIS

Our objective is to provide a wide selection of brand-name computer supplies at the best prices over the Internet. For your peace of mind, we offer these terms in respect of returns and refunds for our products.

We offer a 100% satisfaction guarantee which means that if you are not satisfied with any product you buy from us you may return them (giving a reason) up to 14 days after receipt of your order, provided they are unused, unopened and kept in original packaging (including documentation, warranty cards, manuals, and accessories). Postage and insurance are not refundable.

If you are returning goods, you will have to make your own arrangements for shipping goods to our premises.  On receipt of the returned goods we will refund the full amount within 14 days. If we are collecting goods on your behalf then we may deduct the cost of collection from your refund.

For your complete satisfaction, we offer a full refund (less a 10% restocking fee) on any unwanted orders placed on our website. As per our delivery options you can email or call 01522 525229 within 48hrs to notify us of any changes to your order. We will refund the full amount within 30 days of the cancellation of the order.

Defective items may be returned together with a copy of our invoice. As all of our products carry their warranties from respective manufacturers, we will be pleased to replace these products provided prior Returned Merchandize Authorisation (RMA) is issued by their manufacturer. All returns must be shipped postage prepaid.

We have entrusted all our  business IT requirements to SCIS since 2005. We wanted support from a company that had the knowledge but could communicate that knowledge in a way we could understand. SCIS continue to provide exceptional day-to-

SCIS are very knowledgeable on all aspects of hardware, software and website design. Their expertise has been invaluable to my business over the last 5 years and I would recommend them to any business that is looking for a down to earth, ye

Dennis Horton & Son Ltd is very happy with the excellent service received from Simon Carter and the team at SCIS UK at both of our sites Skoda and SEAT. Everyone is always very helpful and the level of there knowledge base is also excel

SCIS acts as our ‘in-house’ IT function, and the support we’ve had over the last two years has been excellent. The team go out of their way to be helpful, polite and reactive to our IT problems, and they talk to us in a language we un

We’ve worked closely with SCIS for several years and we’ll continue to do so in to the future. As our business has grown, Simon and his colleagues have always been there to assist, from installing the computer and telephone systems in o

We have worked with SCIS UK Ltd since 2007. We’ve got to know the company and the staff over the years and they have been a real pleasure to deal with professionally and socially. We have watched them grow and grow throughout the years,

We have been working with SCIS UK for some years now and have always found the service we received first class, prompt and the staff always polite, knowledgeable and helpful. As a charity we do have to watch every penny we spend, but SCIS U

SCIS UK Ltd has been our IT contractor for over 6 years now and have provided a reliable cost effective service we have never had to challenge yet! The staff are all helpful and always fully equipped to do the job at hand! While the high

As a small recruitment company, our IT systems are absolutely vital. As with a lot of businesses, they are our lifeline. From general day to day networking, internet/emails to maintenance and advice of our bespoke software, we had struggled

We have been using SCIS UK Limited for over 6 years now, and would not hesitate to recommend them for any businesses ICT needs. We have always found them very professional and most importantly provide quick solutions that enables our busin

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