.UK Domain Name Policy
If you request the registration or renewal of any domain ending in .uk, your attention is drawn to the fact that you must agree not only to our Terms and Conditions below, but also those of Nominet UK (http://www.nominet.org.uk/go/terms).
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc.), please contact us at email@example.com with as much detail about the abuse. We will investigate your complaint immediately.
Here at SCIS UK Limited we like to think we get it right all the time, every time. However, in the event that you don’t agree, we would like to hear from you so that we can improve our service. If you wish to make a complaint about a service you have received, please submit an email to us at firstname.lastname@example.org including as much detail about the issue you have. We will acknowledge all points of contact within 1 business day upon receipt. If you’re not happy with the initial outcome of your complaint, and it is regarding your .uk domain name, this can be escalated to Nominet, the .uk registry here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
Domain Transfers Out
If you no longer wish to renew your domain name with SCIS UK Limited, please email us no less than 30 days before your services are due to be renewed. We will not charge you for transferring domain(s) away to another registrar’s tag. You acknowledge that termination of the agreement for any reason will result in SCIS UK Limited ceasing to provide the applicable services, with the consequences associated with such cessation, including (but not limited to), deletion of data e.g. hosting account(s) and mail boxes.
.UK domain name WHOIS Data Quality Verification Policy
All .uk domains (apart from .gov.uk and .ac.uk) will have their WHOIS details checked periodically checked and verified directly by the domain registry Nominet under their “Data Quality Policy” against their own verification systems. Where WHOIS data is found to be inaccurate OR incomplete, Nominet will contact SCIS UK Limited as the Accredited Channel Registrar. It is then SCIS UK Limited’s responsibility to ensure that the issue is resolved by liaising directly with the domain Registrant. When SCIS UK is notified of such an issue by Nominet, SCIS UK Limited will contact the Registrant via the following methods:
- Email (using main contact email address on clients’ account)
- Phone (using registered contact number on clients’ account)
- Letter (sent to main registered address held on clients’ account)
Where the issue relates to an address verification query then SCIS UK Limited shall require the existing Registrant to provide corrected data which we shall validate against SCIS UK Limited’s own verification systems. If SCIS UK Limited is unable to do this then SCIS UK Limited would require documentary evidence from the Registrant that the address data is correct by requesting proof of address through providing a copy of a utility bill, credit card/bank statement, invoice, passport, driving license or similar document. Once SCIS UK Limited has verified the information that has been sent, SCIS UK Limited shall make the required changes within 3 working days and then inform Nominet.
Where the issue relates to a registrant name/type verification query then SCIS UK Limited shall require the existing Registrant to send through a signed request or where the Registrant is an organisation, should be signed by an Officer or Director of the organisation on the organisations letterhead paper, confirming on the correct Registrant details that should be set and supplying documentary evidence that the amended Registrant name is correct (i.e. proof of payment for the original domain registration/renewal or proof that the domain is used by the person/organisation via an associated website that uses the domain). Once SCIS UK Limited has verified the information that has been sent, SCIS UK Limited shall make the required changes within 3 working days and then inform Nominet.
If SCIS UK Limited is unable to make contact with a Registrant by any of the above contact methods within 30 days of the first request being sent OR SCIS UK Limited is unable to verify the data that has been returned to SCIS UK Limited by the Registrant as per above requirements then under Nominet’s Data Quality Policy, SCIS UK Limited will suspend the domain name(s) which will mean any associated website/email will no longer function, until such time that SCIS UK Limited has received a response and can successfully verify the data that has been sent. Any domain names that are in suspension cannot be renewed.
Nominet’s Data Quality Verification Policy can be viewed at following link: resource page here
Prior to the expiration of a .UK domain registration we will notify the registered name holder by email that the domain registration is scheduled to expire. These notices will be sent in English and will be sent at the following times:
- First Notice – approximately 60 days prior to expiry.
- Second Notice – approximately 30 days prior to expiry.
- Third Notice – approximately 14 days prior to expiry.
- Fourth Notice – approximately 7 days prior to expiry.
- Final Notice – on the day of expiry.