Coronavirus (COVID-19) Remote Working Update – 16th March 2020

As the Coronavirus (COVID-19) continues to take its grip on the UK and the rest of the world, many of our clients are understandably worried about how they will be able to work remotely if and when the UK is placed into lockdown.

At the moment, we do not know if or when a full lockdown will happen but would like to assure you that even if we have to close our own office, we are in a position to continue to operate in an efficient manner and continue to provide support – including getting you access to your systems as and when the need arises.

Should you require remote access set up in anticipation of a lockdown, please log a ticket with us by emailing helpdesk@scisuk.com or using our portal at https://helpdesk.scisuk.com – this will log the request instantly and you should receive an incident number by return within a few minutes. Once a ticket is logged we will then document access requests and work through getting as many users set up as soon as possible. Please note that at this current time, we are seeing increased workloads but will get back to as many people, as quickly as possible to service remote access requests and continue to prioritise works in a sensible manner.

If you are already a user of our Hosted Voice platform and use Yealink handsets, these can be used at home without any modification, although you may need a power supply for the handset if you do not have one of these and the device is currently powered from a network switch. We currently have power supplies in stock and have more arriving imminently, these are priced at £12.00 + VAT each. Once you have plugged your handset in at home, if you have any issues dialling out please let us know as it may be that our anti-fraud platform has temporarily placed a block because it has sensed the handset is being used in a different location and needs the IP whitelisting.

For users of any other “on-premise” telephone system installed or maintained by ourselves (Panasonic), these handsets cannot be taken home and will need us to login and place voice diverts to a mobile phone or home landline, as and when required. Even if you are using Panasonic IP handsets but the telephone system is not a hosted system, these cannot be plugged in at home without a router to router VPN which requires on-site configuration.

  • For users, we provide Microsoft Office 365 to – e-mail should continue to work without the need for any VPN access set up. Please remember the Office 365 login address is https://login.microsoftonline.com/
  • For users of our hosted data share (SharePoint & ZeeDrive) proposition, again – this should work without any further configuration or VPN access.
  • Should you have Microsoft Office 365 and wish to utilise Microsoft Teams for communication and have not used this before, there is a useful introduction at https://www.youtube.com/watch?v=CH2seLS5Wb0

It may worth mentioning that only this morning we saw a 2-hour outage of Microsoft Teams across Europe when lots of users started logging on from home. Whilst UK ISP’s have advised they are “ready for increased internet usage in the day”, there is a possibility that if and when usage shifts from commercial to domestic platforms and cloud services are used more heavily, outages or slowdowns could happen.

We recommend a “dry run” if you need to work from home, check you have access to the items you need as soon as possible and let us know if any further assistance is needed, we will, of course, do our best to assist and accommodate any requests.

If a user cannot be home in the day, we are happy (where possible) to accommodate a call in the evening to remote on and configure remote access and/or check it is functioning in readiness, however, please note this would be chargeable.

Above all – we ask you to keep in mind that we are only human, have families and are in “the same boat as everyone else”. Like others, we are under increased pressure but I would like to assure you of our continued attention at all times.

Simon Carter
Managing Director

Jobs: IT Support Technician

We are a well-established and respected IT maintenance, repair and installation company and we are seeking a talented and motivated individual to join our friendly team offering on-site and remote assistance to our valued customers to meet increasing demand for our range of services.

We are one of the leading IT support companies in Lincoln, serving clients predominantly in the East Midlands and we specialise in providing tailored communication and information technology solutions to help our customers achieve their business objectives. Our dedication to our customers and commitment to on-going technical training enables us to provide an unrivalled, personal level of service.

A vacancy has arisen within our organisation for an IT Support Technician, working 9am-5pm Monday-Friday. A company vehicle is available for use within work hours and salary is negotiable and dependent on experience.

Responsibilities 

  • Answering telephone support calls.
  • Accurately record, update and document requests using our internal help-desk system.
  • Install and configure new IT equipment both within our workshop and at customer’s premises.
  • Provide technical assistance with our hosted telephony and traditional PBX telephone systems.
  • Provide support and assistance to clients on our web hosting platform, to also include domain names and SSL certificates.
  • Resolve support incidents and upgrade different types of software and hardware.
  • Resolve incidents with workgroup printers, copiers and scanners.
  • Provide support with Microsoft Office 365
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical personnel.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • Be willing to attend internal and external training as necessary to keep up to date with the latest technology and internal system processes.

Personal Qualities

  • Be able to work using own initiative as well as a team.
  • Ability to manage multiple tasks.
  • Ability to maintain a high level of discretion.
  • Demonstrate practical knowledge and problem-solving strategies.
  • Have high quality inter-personal skills.
  • Keep abreast of new developments within the industry.

Requirements

  • A full, clean driving licence.
  • Good knowledge of all Microsoft Windows desktop and server operating systems.
  • Good knowledge of networking technologies including routing, firewalls and wireless appliances.
  • An understanding and knowledge of domain names and Linux/Windows based website hosting servers (desirable but not essential).
  • An understanding and knowledge of telephone systems and structured cabling installation desirable.

Closing date for applications: Friday 22nd March 2019

No Agencies Please

There is concern that victims of previous Computer Software Service Fraud (CSSF) are being re-targeted for “owed money”. The National Fraud Intelligence Bureau (NFIB) reports that CSSF scammers are returning to contact previous victims, requesting that they pay money owed for a fake malware protection service they had provided.

Read more “Follow Up Calls Computer Software Service Fraud”